Spin City Privacy Policy with Account Security and Data Use
Privacy and account security both matter.
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At Spin City, we explain how personal information is collected, used, stored, and protected in Canada. This policy also describes how cookies support logins, fraud checks, service performance, and a smoother account experience across desktop and mobile devices.
By using the service, you agree to the collection and use of information in line with this privacy approach. Personal data is used to provide and improve the service, manage accounts, respond to requests, and help maintain a secure environment for registered players.
Personal Data Collected by Spin City
Personal data includes information that identifies you directly or can reasonably be linked back to you. Depending on how you use the service, this may include your email address, first and last name, phone number, and usage data collected automatically during visits.
When you access the service from a mobile device, we may also collect technical details such as your IP address, device type, unique device ID, browser details, and other diagnostic information. This helps maintain service quality, monitor performance, and identify unusual activity that could affect account security.
Some information is provided directly during registration or when updating your account. Other information is generated through normal use of the website, including page activity, visit timing, and time spent in certain parts of the service.
In some cases, additional identity details may be required for verification or to enable specific account functions. This can include a copy of government-issued ID, along with payment details when transactions or other regulated account activities need to be completed.
- Contact and registration details for account setup and communication
- Usage and device data for performance, diagnostics, and security
- Verification information where identity checks are required
- Payment information where account functions depend on transaction processing
How Spin City Uses Player Information
Collected information is used first for core account purposes. That includes creating and maintaining your profile, managing registration, enabling access to service features, handling support requests, and contacting you about important service updates.
Information is also used to monitor usage, improve performance, analyze trends, and strengthen protections against fraudulent or illegal activity. Where relevant, data may also support promotions and service communications unless you have chosen not to receive that type of contact.
For players in Canada, privacy handling may also involve legal and regulatory obligations. In Ontario, privacy practices may be governed by FIPPA, PIPEDA, and Ontario Regulation 722/21, with collection, processing, and disclosure tied to the applicable operating framework.
We may share information with service providers that help operate the service, analyze usage, support communications, or process specific account functions. Information may also be shared with affiliates, business partners, or authorities where required by law, account protection needs, or business continuity.
If business transfers, restructuring, financing, or similar corporate changes take place, relevant personal data may form part of that process. Any such handling must still be subject to appropriate privacy and security controls.
| Privacy Topic | Key Details for Players in Canada |
|---|---|
| Provincial requirements | Users are solely responsible for making sure their use of the website and any gambling activity complies with the laws that apply in Canada and in their own province or territory. |
| Website cookies | The website uses both Session Cookies and Persistent Cookies. These help provide services, remember choices like login details or language preference, and recognize whether cookie use has been accepted. |
| Managing cookies | Players can prevent cookie use by disabling cookies in the browser and deleting stored cookies. Some parts of the service may then work less effectively or not function properly. |
| Data collected | Personal Data may include email address, first name and last name, phone number, and Usage Data. When using a mobile device, information such as IP address, device type, unique ID, browser details, visit time, and page activity may also be collected automatically. |
| Use of account data | Data may be used to provide and maintain the service, manage registration and accounts, process requests, contact users, monitor usage, improve the service, support promotions, and help detect fraudulent or illegal activity. |
| Security measures | Cookies and tracking tools are used to authenticate users and help prevent fraudulent use of accounts. The policy also says appropriate physical and technological safeguards are in place, although absolute security cannot be guaranteed. |
| Retention and deletion | Personal Data is kept only as long as needed for the stated purposes and legal obligations. Usage Data is generally kept for a shorter period, while some data cannot be deleted immediately because of retention requirements, including a minimum of five years for AML-related data after the customer relationship ends. |
| Transfers and disclosure | Personal information may be processed outside a player’s province, country, or jurisdiction, and may be shared with Service Providers, affiliates, business partners, or authorities when required by law or for business transfers. |
| Player rights and contacts | Players may request access to, correction of, or deletion of personal information, and may withdraw consent under PIPEDA. Support contact details listed include [email protected], [email protected], +1 418 665 0911, and 217 Dundas Street, London, ON N6A 1H3, Canada. |
Cookies and Tracking Tools
Cookies and similar tracking tools help keep the service working properly. Cookies are small files placed on your computer, mobile device, or other device, and they support browsing continuity, remembered settings, and account protection.
We use both session and persistent cookies. Session cookies are deleted when you close your browser, while persistent cookies can remain on your device after you go offline. Each serves a different purpose within the service experience.
Necessary cookies are used to provide access to requested services and support features tied to logins and secure account use. They also help authenticate users and reduce the risk of fraudulent use of player accounts.
Functionality cookies remember choices such as login details or language preferences, making return visits more consistent and reducing the need to enter the same settings again. Notice cookies may also record whether cookie use has already been accepted.
Other tracking technologies may include beacons, tags, scripts, and similar tools that support analytics, service improvement, and system integrity checks. These tools can also help us understand navigation patterns and measure how different parts of the service are used.
- Essential cookies keep core features available and secure
- Functionality cookies remember preferences and account-related settings
- Tracking tools support analysis, diagnostics, and service improvement
- Some features may work poorly if cookies are disabled
If you prefer not to use cookies, you can disable them in your browser and delete stored cookies linked to the website. This option remains available at any time, although some parts of the service may become less effective or stop working properly.
Data Retention, Security and Player Rights
Personal information is kept only for as long as needed for the purposes described here or as long as legal and regulatory obligations require. Usage data is usually retained for a shorter period, except where it supports security, service improvements, or compliance duties.
For players subject to more specific retention rules, some timelines are defined more clearly. Financial data may need to be retained for a minimum of six years, calls and correspondence for a minimum of three years, and marketing data for a maximum of three years. AML-related data may need to be retained for a minimum of five years after the customer relationship ends.
You may request deletion of personal data or ask for help deleting information we have collected. In practice, some data cannot always be removed immediately because legal obligations, dispute handling, recordkeeping, or account security requirements may still apply.
Data may be processed outside your province, country, or other jurisdiction where data protection rules differ. Where transfers take place, we apply reasonable measures and controls so information is handled securely and in line with this privacy approach.
Security remains a central part of account protection. We use safeguards intended to prevent unauthorized access, maintain data security, and protect the integrity of the service, although no online method can be described as 100% secure.
For Ontario services, minors are excluded from use. The services are not designed for persons under 19, or under the age of legal consent in a relevant jurisdiction if that threshold is higher. If information is found to come from someone who is not legally of age, it may be removed or discarded.
You may also have rights to access, correct, update, restrict, or request deletion of personal information, depending on the laws that apply. In Canada, that can include rights tied to FIPPA and the ability under PIPEDA to withdraw consent for certain collection, disclosure, or use.
If you want more clarity before creating or managing an account, reviewing these privacy terms and cookie choices is a practical next step.